About subscriptions you can read here.
Administrators can change company subscription plan.
Note: During changing subscription to higher plan, you will be immediately charged difference between future and current subscription prices. You need to have enough costs at your account to perform this operation.
Note: If you downgrading to the lower subscription, you need to reduce your tests, users, agents count to subscription max numbers.
How to change your subscription plan:
- Go to ‘Settings’ -> ‘Company’ tab
- Scroll down to the ‘Change company subscription’
- Select preferred subscription plan
- Click ‘Change’ button
Your changes will take affect immediately.